POSITION: ADMISSION CLERK
DEPARTMENT: PATIENT REGISTRATION/COMMUNICATION
FLSA STATUS: NON-EXEMPT
JOB SUMMARY: The primary purpose of your job position is to obtain required information and admit residents in an efficient manner, in accordance with established policies and procedures, and as directed by your supervisor.
Responsible to: Patient Registration/Communication Director
Positions Directly Supervised: None
Regular Contact with: All hospital personnel and the public.
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.
ESSENTIAL JOB FUNCTIONS:
Listed below is an outline of the major duties and responsibilities that you will be required to perform. As an admitting clerk, you are delegated the authority, responsibility, and accountability necessary to perform your assigned duties.
Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties and responsibilities you will be required to perform. The omission of specific duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.
- Receive and follow work schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Assist in interviewing residents/guardians and obtaining required information and signatures.
- Assist in the orientation program for residents/personnel in accordance with our established policies and procedures.
- Admit and prepare identification records for residents in accordance with established policies and procedures.
- Maintain an accurate record of available beds.
- Admit, transfer, and discharge residents in accordance with established policies and procedures. Assure that each admission, discharge, death, and transfer for the previous day is properly recorded on census reports. Accurately record patient numbers on census. Notify accounts receivable clerk and medical records immediately if an error is found in patient number and make the correction on all documents with the wrong number. Deliver copy of census to required hospital departments no later that 11:00 a.m. Furnish the administrator a copy of the patient roster no later that 8:30 a.m.
- Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility.
- Assist in recording all incidents/accidents. File in accordance with established policies and procedures.
- Maintain confidentiality of all pertinent resident care information to assure resident rights are protected. Release information in accordance with established policies.
- Obtain the resident/guardian’s signature on all required permits, releases, authorizations, etc.
- Maintain a current listing of all residents, their level of care, and assigned room numbers. Provide copies of such listing to Nursing Service, Administrative Personnel and etc., as necessary.
- Report all unsafe /hazardous conditions, defective equipment, etc., to your supervisor immediately.
- Ensure supplies have been replenished in work areas as necessary.
- Attach preadmission documentation to admission papers as appropriate.
- Attend and participate in in-service educational classes and on-the-job training programs.
- Attend and participate in workshops, seminars, etc., as approved.
- Perform secretarial duties as necessary.
- Assure that residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed.
- Assure that work/assignment areas are clean and records, files, etc., are properly stored before leaving such areas on breaks, end of work day, etc.
- Assist in developing procedures to ensure records are properly completed before filing.
- Collect, assemble, and check admission papers. Forward to appropriate department.
- Notify Nursing Service when the resident has arrived. Obtain the resident’s assigned room number. Place on all necessary admission papers.
- Forward completed medical records to the Medical Records department as appropriate.
- Maintain a record o authorized information taken from records I.E., type information, name of recipient, date, department, etc.
- Abstract information from records as authorized/required for insurance companies, Medicare, etc.
- Notify Nursing Service when the resident has arrived at the facility to assure that a member of the Nursing staff escorts the resident to his/her assigned room.
- Maintain various registries as directed including register for admission and discharge of residents.
- Explain to the resident, and/ or guardian, room rates, billing procedures, visitor/guest privileges, restrictions, resident care procedures, etc., as appropriate.
- Explain the deposit requirements on admission. If the patient/responsible party is unable to pay the deposit (except emergency cases) refer the person to the business manager.
- Notify Nursing Service and call for assistance, as necessary, if resident is disturbed/violent on admission or if resident shows symptoms of infectious/communicable disease.
- Refer admission problems to proper authority, I.E., office supervisor, credit manager, nursing service, etc.
- Ensure resident’s valuables are inventoried and deposited or a “release from responsibility” form is signed in accordance with established police and procedures.
- Maintain a resident waiting list in accordance with established policies and procedures.
- Keep abreast of current Medicare/Medicaid regulations governing admission/discharge requirements of health care facilities.
- Maintain daily and monthly census report as directed.
- Maintain current records of all residents admitted/discharged by this facility in accordance with established policies and procedures.
- Perform miscellaneous duties and assist business office personnel as required/directed.
- Assume the administrative authority, responsibility, and accountability of performing the assigned duties of the admitting clerk.
- Other related duties and responsibilities that may become necessary to assure that the needs of the facility are met.
Education and Training: High school diploma or equivalent.
Work Experience: Must be able to type with speed and accuracy and use a 10-key calculator. On-the-job training provided in admission procedures.
Knowledge, Skills, and Abilities Required: Must be able to read, write, and speak the English language. Possess the ability to make independent decisions when circumstances warrant such action. Possess the ability to deal tactfully with personnel, residents, visitors and the general public. Be a minimum of 18 years of age and of good moral character. Must be calm and level headed in emergencies. Must be well groomed and possess ability to work harmoniously with other personnel. Ability to minimize waste of supplies, misuse of equipment, etc. Posses the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices. Be able to follow written and oral instructions. Be knowledge in the use of computers, data input and output, etc. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents, staff, and visitors based on whatever maturity level they are currently functioning.
Physical Requirements: Must be able to move intermittently throughout the day. Have the ability to help patients into wheel chairs and roll them to another department in the facility. Must be able to speak the English language in an understandable manner. Must be able to cope with the mental and emotional stress of the position. Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately, so that the requirements of this position can be fully met. Must function independently, have personal integrity, have flexibility, and the ability to work effectively with other personnel. Must be in good general health and demonstrate emotional stability. Must be able to operate office, business and accounting machines.
OSHA EXPOSURE CATEGORY: A
Has exposure to blood borne pathogens